About KRY

About KRY

  • Which doctors work on KRY?

    KRY is a medical technology solution that works with healthcare professionals that provide healthcare through the service. All doctors working for KRY have Norwegian authorization, and good and extensive experience from special general medicine is required. Doctors work part-time at KRY. In addition, most people work as general practitioners, medical doctors or hospital doctors. All the doctors are also trained by KRY to best serve you through a video meeting.

  • What is KRY and how do I book a meeting?

    With KRY, you can always talk to a doctor whenever and wherever you want, using video calls. From your smartphone or tablet, you log in with secure login, fill in a symptom form and the  doctor will call you in the app. If your doctor thinks you need medication, you will receive an e-prescription and can pick up your medicine at any pharmacy in Norway. In some cases, the doctor writes a referral to a specialist (-gives customers with If Health Insurance).

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What can I use KRY for?

What can I use KRY for?

  • Can I use KRY for my child?

    Yes, you log in securely and register your child under your user profile. Children who are 16 years old must create their own user profile in KRY.

  • Can I use KRY when traveling abroad or elsewhere in Norway?

    Yes, you can be anywhere in the world and consult with a Norwegian doctor via KRY
    as long as you have a good internet connection as well as support for video and audio on your data or
    mobile device.

  • Can I use KRY for all medical problems?

    No, it's not advisable to use KRY if:

    • You have a symptom / problem that requires physical examination, laboratory tests or
      X-ray
    • You need drug-classified or addictive drugs (so-called A and B preparations). You will not be able to get a prescription for such medicines via KRY.
    • You must start with a treatment that requires long term and regular contact with a doctor
    • You are in need of sick leave.

    If you are acute sick, call 113 or seek medical attention.

  • When can I use KRY?

    You can use KRY when you have problems or symptoms that do not require physical examinations to diagnose. See the full list of problems and symptoms here.

    If your physician considers that it is appropriate, you will receive a prescription for medicine, or referral to a specialist (referral to If Health Insurance customers).

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Prescriptions and referrals

Prescriptions and referrals

  • Can I get my prescription at any pharmacy?

    Yes, you can pick up your prescription at any pharmacy in Norway.

  • Can I get a prescription at KRY?

    Yes, you can get a prescription on medicine just like in a regular doctor's office. We can also help you with prescription renewals for any regular medicines. However, where possible, we recommend that you visit your regular doctor for this.

    In order to provide proper health care, we will ask for consent to see what other medicines you have received in the past. This can be seen by referring to the "prescription list" (Reseptformidleren), which is the electronic database for all e-prescriptions. Without the consent from you, we will not be able to write a prescription.

    However, please note that our doctors at KRY do not write prescription on the following:

    • addictive medicines (so-called A and B preparations)
    • Pregabalin (-Lyrica) and Gapapentin
    • medicines that require close follow-up of by a General Practitioner or hospital
    • medicines that require physical examinations / sampling prior to prescribing

    Note that many sleep medications and painkillers are addictive and will not be prescribed by our service.

  • Can I get referrals at KRY?

    Yes, do you have health insurance at If, you can get a referral to a specialist if the doctor thinks it is correct. We can not write referrals to start investigations that require regular follow-up, such as blood samples and x-rays. In such cases, we recommend that you seek a doctor's office for follow-up.

  • How will my referral be sent (-vision customers with If Health Insurance)?

    Your referral will be sent to you via your inbox in the KRY app. It is then your own responsibility to send the referral.

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Prices, bookings and cancellation

Prices, bookings and cancellation

  • Will I receive a receipt for my meeting at KRY?

    Yes, your order confirmation is valid as a receipt.

  • What happens if I forget or get late for the meeting?

    Then you will unfortunately not get your money back.

  • What does it cost to use KRY?

    To meet a doctor via a video meeting at KRY costs 350 kr.

    KRY is free for children under the age of 16. 

    Do you have health insurance with IF you pay nothing. This also applies to your children through 18 years.

     

     

  • Rescheduling and cancellation

    If you have booked a meeting, you can change or cancel it no later than 1 hour before the start of the appointment. When you cancel your visit, you will automatically get your money back. The refund will be made within 1-7 working days.

  • In which cases can the payment be refunded?

    The payment is not paid back after completed meeting. If the doctor is late for more than 30 minutes in relation to the agreed meeting time, you may be reimbursed for the payment. This applies when the hour is booked at least one day in advance.

    If you have paid for a meeting that could not be completed due to technical problems, and your hour thus not being registered, you can be refunded by contacting support@kry.no.

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Record keeping

Record keeping

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Information Security

Information security

  • Who can see my responses from the symptom check before consultation?

    It is only the doctor who treats you who has access to your answers. Before the meeting the doctor want to go through your answers to prepare for the meeting.

  • Is that safe?

    All data traffic on KRY, including video feed traffic, is protected by encryption.
    The doctors who work for KRY log in with their own ID card, which ensures their identity.

  • How is my information stored?

    The information about time agreements is treated as sensitive information according to The Personal Data Act and the Patient Safety Act. Video conferences on KRY will not be recorded and is not documented beyond the doctor's notes in your journal, just as usual doctor visits. For more information about how your personal information is processed we refer to the Terms of Use.

  • Who should I contact for possible complaints?

    If you are not satisfied with the services or you are dissatisfied with the way you were met, then we would like you to share your views with us. Contact us directly at KRY, support@kry.no, with as thorough explanation as possible about why you are dissatisfied so that we can help you in the best way. Our healthcare professionals are subject to Norwegian regulations. You can therefore contact the Patient Ombudsman or County Governor in your county.

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Technical questions

Technical questions

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KRY Support

KRY Support

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