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Here you will find the answer to the most frequently asked questions that come in to Krys support

Rescheduling and cancellation

Doctors appointment

Book an appointment
Ordering a doctor's appointment takes place in the Kry app. You choose whether you want to order drop-in hour or hour at a specific time.

Change or cancel appointment
If you have booked a doctors appointment  at a specific time, you can change or cancel it in the Kry app no later than 1 hour before the appointment starts. When you cancel your appointment, you will automatically get your money back. Refund takes between 1-7 business days.

In which cases can the amount be refunded?
Completed medical appointments are not reimbursed. In cases where the doctor is more than 30 minutes late for the agreed appointment *, you can get a refund. This only applies to appointment that have been booked at least one day in advance.

If you have paid for a doctor's appointment that could not be completed due to technical problems, you can get the amount refunded by contacting

* Valid only at appointment booket at a spesific time, not drop-in.

Psychology appointment  

Booking an appointment
Ordering a psychologist appointment takes place at the Kry app or Kry's website. Appointments can booked no later than the day in advance.

Change or cancel appointment
Booked appointment can be changed and canceled at Kry no later than 24 hours before the appointment. You will automatically be refunded the amount if you cancel the appointment. Refund takes between 1-7 business days. Appointment that are not canceled will not be refunded.

Cancellation takes place on the same page as you booked the hour. You log in to the booking page, then Your page and press the hour. At the bottom left, it says "Cancel agreement". If you want to change the class, you must first cancel the class, as instructed, and then book a new class.

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