Prices, bookings and cancellation

  • Will I receive a receipt for my meeting at KRY?

    Yes, your order confirmation is valid as a receipt.

  • What happens if I forget or get late for the meeting?

    Then you will unfortunately not get your money back.

  • What does it cost to use KRY?

    To meet a doctor via a video meeting at KRY costs 350 kr.

    KRY is free for children under the age of 16. 

    Do you have health insurance with IF you pay nothing. This also applies to your children through 18 years.



  • Rescheduling and cancellation

    If you have booked a meeting, you can change or cancel it no later than 1 hour before the start of the appointment. When you cancel your visit, you will automatically get your money back. The refund will be made within 1-7 working days.

  • In which cases can the payment be refunded?

    The payment is not paid back after completed meeting. If the doctor is late for more than 30 minutes in relation to the agreed meeting time, you may be reimbursed for the payment. This applies when the hour is booked at least one day in advance.

    If you have paid for a meeting that could not be completed due to technical problems, and your hour thus not being registered, you can be refunded by contacting