• Who can see my responses from the symptom check before consultation?

    It is only the doctor who treats you who has access to your answers. Before the meeting the doctor want to go through your answers to prepare for the meeting.

  • Is that safe?

    All data traffic on KRY, including video feed traffic, is protected by encryption.
    The doctors who work for KRY log in with their own ID card, which ensures their identity.

  • How is my information stored?

    The information about time agreements is treated as sensitive information according to The Personal Data Act and the Patient Safety Act. Video conferences on KRY will not be recorded and is not documented beyond the doctor's notes in your journal, just as usual doctor visits. For more information about how your personal information is processed we refer to the Terms of Use.

  • Who should I contact for possible complaints?

    If you are not satisfied with the services or you are dissatisfied with the way you were met, then we would like you to share your views with us. Contact us directly at KRY, support@kry.no, with as thorough explanation as possible about why you are dissatisfied so that we can help you in the best way. Our healthcare professionals are subject to Norwegian regulations. You can therefore contact the Patient Ombudsman or County Governor in your county.